Scheduling a Funeral Service
Upon the death of the veteran or veteran's spouse, the Primary Next of Kin or Person Authorized to Direct Disposition should contact a local funeral home to arrange for any desired services in the hometown. The PNOK, PADD or the funeral director should telephone the Arlington National Cemetery's customer service center at 1-877-907-8585 to arrange for the interment/inurnment service.
The process to schedule a burial at Arlington National Cemetery can be complex and we handle each family's request individually with the utmost care and professionalism. Each request is unique and the length of time it takes for scheduling is typically several weeks to several months and depends on many factors, including the family's ability to provide all documents to verify eligibility, any special requests, requests for military funeral honors with escort (which can take longer to schedule than military funeral honors because of additional military resources such as escorts and the caisson), requests for the chapel located on Joint Base Myer-Henderson Hall, etc.
When the family or funeral home makes the first call to the customer service center, they are given a case number for tracking purposes and are asked to fax or e-mail all required documents for review. The cemetery staff will need to establish and confirm the service member is eligible for burial at Arlington. We recommend that you have all of the required documentation together before you call the cemetery to schedule the service. Any documents requested by the cemetery staff can be e-mailed to firstname.lastname@example.org and must include the case number provided by the customer service center. Please Note: Arlington National Cemetery will not respond to other inquiries via this email box.
The required documents are the DD214 (or service equivalent) to establish eligibility for the eligible service member, death certificate, and cremation certificate, if applicable. It is the family's responsibility to provide the service member's eligibility documents. A service will not be scheduled until all required documents are received.
Families will be required to validate that an urn contains 100 percent of the decedent's remains received from the crematorium or funeral home before Arlington National Cemetery conducts the burial service.